Philadelphia Animal Hospital is seeking a new, full-time receptionist for our veterinary clinic. Philadelphia Animal Hospital has been a family-owned business for more than 30 years, and offers a friendly team-environment a family-owned and operated business and has been for 30 years. We are open 7 days a week, and have 6 full-time veterinarians on staff to care for our community pets. 


  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude
  • Schedule appointments and surgeries according hospital scheduling guidelines.
  • Explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients
  • Collect payment when services are rendered, including making change for cash payments and processing credit cards,
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos etc.
  • Periodically Checking/Responding to emails from clients throughout the day.
  • Providing doctors with lab results.
  • Checking faxes, and responding to outgoing prescriptions (pet meds, chewy) etc
  • Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems
  • Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately
  • Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed
  • Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.

Required Knowledge, Skills and Abilities:

  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet)
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning
  • Ability to display tact and respect with clients and team members, even when busy or hectic
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.


  • Hour wage based on experience
  • Hospital Attire Provided
  • Generous Employee Discount
  • Flexible Schedule
  • Paid time off
  • Referral program
  • 12 hour shifts / 8 hour shifts / 4 hour shifts available
  • Weekend availability 

To apply, please send your resume to with the subject line “Receptionist Position”